Privacy Policy

English Version

1. Information We Collect

We collect personal information you provide when registering an account, including your name, email address, phone number, civil ID, and payment information. We also collect device information, location data, and usage analytics to improve our services.

2. How We Use Your Information

• To provide and maintain our mobility services (TokTok rides, car bookings, rentals)
• To process payments and verify in-app purchases
• To send push notifications about ride status, booking confirmations, and service updates
• To match you with available vehicles and verified drivers
• To improve our platform and develop new features

3. Information Sharing

We do not sell your personal data. We may share information with:

• Verified drivers assigned to your rides (name and pickup location only)
• Payment processors (Apple Pay, Google Pay) for transaction verification
• Law enforcement when required by applicable Kuwait law

4. Location Data

We collect location data to provide real-time vehicle tracking, match you with nearby vehicles, and enable navigation for drivers. You can control location permissions through your device settings.

5. Data Security

We employ industry-standard encryption (TLS/SSL), secure authentication (JWT tokens), and BCrypt password hashing to protect your data. All payment transactions are processed through secure, PCI-compliant channels.

6. Data Retention

We retain your account data for as long as your account is active. Ride history and transaction records are kept for a minimum of 5 years for compliance with Kuwait commercial regulations.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at privacy@nabirahtek.com for any data-related requests.

8. Contact

For privacy-related questions, please contact us at privacy@nabirahtek.com.